Lengdicold Warranty Terms


The Lengdicold warranty remains in effect for 1-year from the date of purchase from Lengdicold. The maximum renewal warranty for 5-year from the date of purchase from Lengdicold.


WHO IS PROTECTED BY THIS WARRANTY 

This Lengdicold warranty protects the original owner only and is non-transferable to subsequent owners. Eligible items that are manufactured by Lengdicold and purchased from Lengdicold or one of its authorized worldwide distributors are covered as detailed below. A warranty card must be presented whenever warranty service is required.


WHAT IS COVERED BY THIS WARRANTY 

Except where specified below, the Lengdicold warranty covers instruments from defects in material and workmanship. The Lengdicold warranty also covers the cost of shipping in and out on returned merchandise. Unless otherwise stated, All products have a one year warranty.


SCOPE OF WARRANTY COVERAGE 

OEM spectrometers are covered for manufacturing defects for one (1) years from the date of purchase from Lengdicold.

Repairs and Upgrades are covered for manufacturing defects for one (1) years from the date of purchase from Lengdicold.

The warranty covers parts and labor needed to repair manufacturing defects that occur during the warranty period. 


PRODUCTS NOT COVERED BY THIS WARRANTY 

Normal wear, scratching and cosmetic damage not affecting the performance, lasers, batteries, consumables and vendor items are not covered by this Lengdicold photonics Warranty. In the case of vendor items, the manufacturer’s warranty terms are in force and vary from product to product. Please contact Lengdicold for more details on vendor or resold products or any other exclusion.


CAUSES NOT COVERED BY THIS WARRANTY 

These causes are not covered by this warranty: Damage caused by accident, misuse--such as using an incorrect power supply or power current -- abuse, product modification or neglect; damage occurring during shipment (which typically would be covered under the shipper’s common carrier insurance); damage resulting from the performance of repairs by someone not authorized by Lengdicold to provide repairs, damage caused by installation of parts that do not conform to Lengdicold’s specifications. Units not used for their intended purpose; and any claims made based on misrepresentations of the seller and costs associated with installation of the unit. Please make sure you are familiar with the instrument or product prior to use and contact us with any questions.

Lengdicold liability is limited to the repair or the re-placement, at our option, of any defective item and shall not include incidental or consequential damages whatsoever. Lengdicold reserves the right to replace a discontinued model with a functionally comparable model.


TO OBTAIN WARRANTY SERVICES: 

If you require warranty service, please contact the Customer Service Department of Lengdicold at +86-592 6102 588 for information on returning the defective unit and obtaining service.


PLEASE DO NOT RETURN ANY ITEM TO OCEAN OPTICS WITHOUT PRIOR AUTHORIZATION FROM CUSTOMER SERVICE.